COVID-19 Information

The Westfield Water Department is committed to the safety of our customers and staff. Until further notice we will be taking the following precautions related to COVID-19 to ensure this safety.

  • Our office is open to the public but we are only allowing one customer at a time in the lobby (face coverings are required).
  • City Hall is closed to the public. This means customers who typically pay their bills in person at the Collector’s Office should plan to pay their bills online here, at the drop box outside of City Hall or via mail: City Hall Collector’s Office - Rm 105, 59 Court St., Westfield, MA 01085.
  • Our field teams are conducting home and business visits for routine appointments. It's required that they wear face coverings and follow proper social distancing protocols. 

In addition to these precautions for the safety of our employees we will be limiting employee travel, large gatherings and meetings, as well as implementing a thorough cleaning and disinfection program for our facilities and equipment.

We will continue to follow Federal, State and Local guidance as the situation continues and will keep this page up-to-date on any future changes.

Information on COVID-19 as well as tips to protect yourself and others by reducing transmission of this disease can be found at:

CDC.gov - Corona Virus Information