Customer Service & Information

Questions about the water meter replacement project? Click Here

Your Water Consumption and Billing

Click here for an informative document about your water meter and how water consumption is calculated by the department.

Water Rate

The current water rate is $4.678 per 1,000 gallons used as reported by your water meter. Click here for more information about how water bills are calculated.

Sanitary Sewer Use Rates

    • Residential - A total of $455.00 per unit per year ($113.75 per quarter)
    • Senior Residential - A total of $151.83 per year for those permanent Westfield residents 65 years of age or older who own and occupy the unit for which the senior residential rate is claimed.
    • Commercial-Industrial - Based on metered water usage, $6.33 per 1,000 gallons subject to a minimum quarterly charge of $113.75.

Bill Pay

Bills may be paid online here, via mail or in person to the City Collector's Office at City Hall - 59 Court St, Westfield, MA 01085

Helpful Resources